Becoming a Conflict Competent Leader
Becoming a Conflict Competent Leader
How You and Your Organization Can Manage Conflict Effectively
Runde, Craig E.; Flanagan, Tim A.
John Wiley & Sons Inc
01/2013
320
Dura
Inglês
9781118370421
15 a 20 dias
531
1. The What and Why of Conflict Competent Leaders 1
2. Understanding the Dynamics of Conflict and Your Responses to It 25
3. Cool Down: Managing Your Emotions 67
4. Slow Down and Reflect: Taking Time to Consider What Is Happening 83
5. Preventing Destructive Responses to Conflict 97
6. Fostering Constructive Responses to Conflict 155
7. Developing and Leading Conflict Competent Teams 223
8. Creating Conflict Competent Organizations 251
Epilogue 271
Resources 275
References 279
The Authors 285
Index 287
About the Center for Creative Leadership 297
1. The What and Why of Conflict Competent Leaders 1
2. Understanding the Dynamics of Conflict and Your Responses to It 25
3. Cool Down: Managing Your Emotions 67
4. Slow Down and Reflect: Taking Time to Consider What Is Happening 83
5. Preventing Destructive Responses to Conflict 97
6. Fostering Constructive Responses to Conflict 155
7. Developing and Leading Conflict Competent Teams 223
8. Creating Conflict Competent Organizations 251
Epilogue 271
Resources 275
References 279
The Authors 285
Index 287
About the Center for Creative Leadership 297