Becoming a Conflict Competent Leader

Becoming a Conflict Competent Leader

How You and Your Organization Can Manage Conflict Effectively

Runde, Craig E.; Flanagan, Tim A.

John Wiley & Sons Inc

01/2013

320

Dura

Inglês

9781118370421

15 a 20 dias

531


ebook 20,99 €

Descrição não disponível.
Preface to the Second Edition ix

1. The What and Why of Conflict Competent Leaders 1

2. Understanding the Dynamics of Conflict and Your Responses to It 25

3. Cool Down: Managing Your Emotions 67

4. Slow Down and Reflect: Taking Time to Consider What Is Happening 83

5. Preventing Destructive Responses to Conflict 97

6. Fostering Constructive Responses to Conflict 155

7. Developing and Leading Conflict Competent Teams 223

8. Creating Conflict Competent Organizations 251

Epilogue 271

Resources 275

References 279

The Authors 285

Index 287

About the Center for Creative Leadership 297
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Runde and conflict competence, dealing with conflict, constructive approaches to conflict, conflict, leading with conflict, leaders and conflict, approaching conflict, conflict in organizations, conflict resolution